MIS Department

MIS Department

Information Technology Department:

The Information Technology (IT) Department of MTI Mardan was officially established in June 2017 with the recruitment of a Manager–IT, marking the beginning of a new digital era for the institution. Prior to this, all hospital operations were managed through a traditional manual paper-based system, which limited the efficiency, data accessibility, and coordination between departments.

Vision and Objective:

The primary objective of establishing the IT Department was to develop a fully integrated, paperless environment by leveraging modern information and communication technologies. The long-term vision focused on implementing a comprehensive Hospital Management Information System (HMIS) — a platform designed to unify patient care, administrative functions, and financial operations under one digital ecosystem.

Development of the Information Technology Centre (ITC):

Recognizing the vital role of technology in healthcare delivery, the management of MTI Mardan took a major initiative in 2019 by establishing a state-of-the-art Information Technology Centre (ITC). This facility is one of the most advanced in Khyber Pakhtunkhwa (KPK) and serves as the digital nerve center for all MTI institutions.

Network Infrastructure:

The ITC is built on a robust 10 Gbps Fiber Optic Backbone, ensuring high-speed, stable, and redundant data connectivity. Each end-user across departments enjoys a 1 Gbps LAN connection, providing seamless access to digital systems and online resources.

The infrastructure includes:

• Core and Aggregation Fiber Switches for data redundancy and uninterrupted communication
• On-Prim Data Center hosting critical servers, storage systems, and backup solutions
• Secure VPN and firewall systems to ensure data protection and network security

All constituent institutions under the umbrella of MTI Mardan — including Mardan Medical Complex (MMC), Bacha Khan Medical College (BKMC), Bacha Khan Dental College (BKDC), College of Nursing Mardan (CNM), and College of Medical Technology (CMT) — are interconnected via long-haul fiber optic links with the central ITC Data Center, enabling unified access to LMS / HMIS and other digital services.

Hospital Management Information System (HMIS):

The HMIS serves as the core digital platform for all hospital operations. It is a web-based application that integrates clinical, administrative, and financial workflows across departments.

Major Implemented Modules:

• Financial & Administrative Operations:
  • Receipt generation at all counters (Accident & Emergency, OPD, IPD, Pathology, Radiology, and Blood Bank)
  • Financial transactions and payroll management through digital accounts
• Clinical Modules:
• Patient registration, admissions, discharges, and transfers.
• Investigation booking and lab integration
• Medicine indenting and pharmacy synchronization
• Surgeries/Procedures scheduling and discharge summaries
• PACS (Picture Archiving and Communication System) integrated for CT, MRI, X-Ray, and Fluoroscopy
• E-Reporting for radiology and pathology results
• Integration with SSP / satellite Pharmacies and MMD Stores
• Automated stock tracking and issuance
• Sehat Sahulat Program (SSP) module for patient eligibility and billing
• IBPP Module for staff and consultant payment records
• Diagnostics
• Pharmacy & Inventory

Together, these modules enable paperless workflows, real-time data sharing, and faster patient service delivery, significantly improving hospital efficiency and patient satisfaction.

Current Services Offered:

The IT Department provides a comprehensive range of services that support both clinical and administrative operations:

1. Hospital Management Information System (HMIS) – Centralized digital platform for hospital operations
2. Private Cloud Services – Secure internal data storage and application hosting
3. Centralized CCTV Security System – 24/7 monitoring for institutional safety and surveillance
4. Biometric Attendance System – Automated attendance for staff and faculty
5. Dedicated Fiber Internet and Wi-Fi Services – Reliable, high-speed connectivity across all facilities
6. Web Portal Services – Official website management and intranet portals for departments
7. Media & Publication Services – Photography, videography, and digital communication management
8. Audio/Visual Services – Support for meetings, conferences, and academic events
9. Telecommunication Services – Digital / Analoge telephone systems and inter-department communication
10. Computer & Network Management – Maintenance of PCs, network devices, and hardware infrastructure
11. Helpdesk Support – 24/7 technical assistance for staff, faculty, and hospital users

Target / Upcoming Services:

The department continues to expand its digital capabilities with a roadmap toward full automation and integration. Planned services include:

1. Accident & Emergency Management System – Real-time patient tracking, triage, and treatment documentation
2. OPD Management Systems – Electronic appointment scheduling, follow-up, and consultation records
3. Electronic Medical Record (EMR) Room – Centralized repository for patient health records accessible across departments
4. Pharmacy-Ward Integration – Linking Fair Price Pharmacies directly with hospital wards for faster medicine dispensing
5. CSSD & Laundry Management Systems – Digital tracking of sterilization cycles, instrument sets, and laundry operations

Current Human Resource at the IT Department:

S. No	Designation	No. of Staff
1	Manager I.T	01
2	Web Administrator	01
3	Communication &Outreach Officer	01
4	Assistant Programmer	01
5	Hardware Engineer	01
6	CCTV Supervisor	01
7	Network Supervisor	01
8	Computer Operators	03
9	Help desk Support Engineer	02
10	IT Helper	02